Returns

Sometimes, plants and trees don’t take to their new homes. Please take a look at our comprehensive replacement policy.

During the guarantee period, simply bring in the dead plant, along with the sales receipt. Plants need to be in their original condition and in their original pot within the guarantee period in order to be eligible for a refund in the original method of payment.  Please reach out to us, if you have any questions. 

Guarantee Policy 

Item	Guarantee Period	Notes
Annual Plants	14 days	Replacement if available or store gift card (Plant must have died of natural causes)
Houseplants	14 days	Replacement if available or store gift card (Plant must have died of natural causes)
Rose Bushes and Perennials	1 Year	Replacement (Plant must have died of natural causes)
Trees and Shrubs	2 Years	Replacement (Plant must have died of natural causes)
Non-live products (Pots, décor, shoes, fertilizers, etc)	14 days	Cash back with original receipt and in original condition. Store gift card if no receipt is provided

Return Policy 

If the Customer Has...	They are Entitled to...
Receipt and goods purchased	Cash refund or gift card for purchase price, or replacement (within guarantee period)
Receipt but no purchased goods	No reimbursement to customer
No receipt and no purchased goods	No reimbursement to customer

 

Tree Lot 

If you purchased a tree or perennial from our lot, it is possible you are in our point of sale system. Please let us know the purchaser's name and phone number. 

Trees have a two year guarantee and perennials have a one year guarantee. In order to maintain eligibility for a replacement, please ensure that you properly transplant and care for your tree or plant.

If you've misplaced your treelot guarantee and planting instructions, you can find a copy here: Planting Instructions .